Handling and Delivery

When a customer purchases a product(s), Triangle of Health Pty Ltd gives a 100% guarantee that during the time of handling, packaging and hand over process to a third party for delivery (e.g. posting, couriers or shipping) — the product(s) being sent has no pre-existing damage.

Triangle of Health Pty Ltd cannot be held responsible for missing, stolen or damaged goods when a third party is used for handling and/or delivery.

Processing and dispatching

An order will be dispatched on the completion of its processing and payment approval.

Triangle of Health Pty Ltd will endeavour to dispatch on the same day the order is received providing the goods are in stock.

All other orders will be dispatched the next business day ― unless notified otherwise.

Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address).

Triangle of Health Pty Ltd is unable to change any details once the order has been dispatched.

If an order is returned due to incorrect or insufficient delivery details, the customer is then responsible for the resending cost.

Delivery options

Cost of delivery is determined by the size and weight of the product, the location of delivery and the type of delivery service provided.

Triangle of Health Pty uses Australia Post to send its customer orders Australia wide.

Delivery time

Triangle of Health Pty Ltd dispatches all its orders within 48 hours, Monday to Friday (8am-5pm) and advises that all customers within Australia allow 2-7 days for items delivered via Australia Post.

Please be aware that the delivery time frame may vary according to the area of delivery and due to various reasons (remote destination, holiday period, unforeseen postal delay), the delivery may take longer than the original estimated time frame.

Customers using the express post-delivery option, please note: the Next Day Guarantee does not apply to all areas of Australia.

The delivery service Australia Post provides is outside the control of Triangle of Health Pty Ltd. Triangle of Health Pty Ltd will not take responsibility for any late delivery or failure to deliver by Australia Post.

If an order does not arrive after 14 working days, please contact Triangle of Health Pty Ltd immediately.

International Delivery

All International customers are advised to contact Triangle of Health Pty Ltd for product pricing and delivery option.

Updating this statement

Triangle of Health Pty Ltd may update this handling and delivery policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

© 2016 Triangle Of Health Pty Ltd    |    ABN 83 703 567 715