Triangle of Health Pty Ltd prides itself in delivering a highly professional service, one in which customer satisfaction is paramount. 

Triangle of Health Pty Ltd believes that a component of attaining and maintaining customer satisfaction is transparency. 

The Triangle of Health Pty Ltd refund policy endeavours to outline information regarding product satisfaction and resolution for its customers.

When a customer purchases a product(s), Triangle of Health Pty Ltd gives a 100% guarantee that during the time of handling, packaging and hand over process to a third party for delivery (e.g. posting, couriers or shipping), the product(s) being sent is in good condition with no pre-existing damage. 

Triangle of Health Pty Ltd however cannot guarantee the state or quality of any item or product whereby third parties are involved in relation to packaging, handling or delivery (public or private, postage or courier).

Triangle of Health Pty Ltd strongly advises that all customers carefully consider prior to any purchase of product(s) sold by Triangle of Health Pty Ltd, so that the frustration of making an incorrect choice, wasting time, energy and money can be avoided.

Refunds are only applicable in accordance with NSW Fair trading, in the following circumstances:

• not of acceptable quality
• does not match the description
• does not match the sample or demonstration model shown on the website (or any other means in which it is displayed).

Triangle of Health Pty Ltd will not refund a customer for ‘incorrect choice’ or ‘I changed my mind’.

Triangle of Health Pty Ltd will promptly replace any product(s) that is not of acceptable quality.

Triangle of Health Pty Ltd may update this refund policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

If you have any questions relating to this refund policy, please write:

• by post: Triangle of Health Pty Ltd, Po Box 707, Wentworthville NSW 2145 Australia

Consumer rights – myths and facts (January 2011)

© State of New South Wales through NSW Fair Trading, www.fairtrading.nsw.gov.au